Parent & Adolescent Mediation
When communication breaks down, connection can too - but it doesn’t have to stay that way
We get it - parenting a teen can be tough, and being one isn’t any easier. misunderstands build up, conversations turn into arguments, and Suddenly, it feels like you’re speaking different languages. that’s where we come in
The Benefits of mediation for parent-adolescent disputes
Neutral facilitation
A calm, safe space where everyone can speak and feel heard - no judgement, no sides
Stronger Relationships
Working together builds trust, respect, and lasting family connection
Improved Communication
We guide families to talk in ways that building understanding, not tension
Confidential & Respectful
Everything shared stays private, creating safety for open, honest conversations
The Halo Mediation Process
A step-by-step guide of what to expect - served with calm, care, and clarity
Step 1 - A friendly first chat
Let’s start with a free 10-minute call. It’s simply a chance to see if our approach to mediation feels right for you. After our chat, we’ll send you a helpful info booklet - packed with everything you need to feel confident, informed and ready to begin your journey.
Step 2 - Getting To Know You
Book a one hour online consultation with one of our friendly, experienced mediators. This is your chance to share what’s been happening and learn how the process works - in a calm, supportive space.
Step 3 - Invitations & Introductions
We’ll send a formal invitation to mediation to the other party and provide both of you with an agreement to mediate. This ensures everyone understands the process and feels comfortable before we begin.
Step 4 - Getting ready on both sides
The other party will have their own one hour intake session to share their story and prepare for the joint meeting. Our goal is to make sure everyone comes to the table feeling heard and supported.
Step 5 - The joint session
We’ll coordinate a three-hour online mediation session at a time that works best for everyone. If extra sessions are needed, we’ll help organise those too. Payment can be made at the time of booking, or before each individual session.
Step 6 - Moving Forward
If an agreement is reached, we’ll prepare a written summary within 24 hours for both parties to sign, so you can move forward for the next chapter of your journey.
Finding the right guide makes all the difference
At Halo Journey, our accredited mediators are here to help you talk things through with calm, clarity, and care. With real-world experience and a people-first approach, Chloe and Nathan bring more than just qualifications — they bring heart. They’re here to listen, guide, and help you find a way forward that feels fair for everyone.
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Chloe is an accredited mediator with over 20 years in professional people-helping roles, and it shows in everything she does. With her calm energy and caring nature, Chloe creates a space where people feel safe to talk things through - no pressure, just real support. She’s passionate about helping people find clarity in the middle of life’s messier moments, and she brings a gentle confidence to every conversation. At Halo Journey, Chloe’s all about making things feel human, hopeful, and just that little bit lighter.
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Nathan is an accredited mediator, Family Dispute Resolution Practitioner, and seasoned estate agent who brings a unique blend of experience to help individuals and families navigate life’s trickier moments with clarity and confidence.Whether supporting clients through family law matters, property settlements, or those hard-to-have conversations, Nathan approaches each mediation with calm, focus, and a deep commitment to practical, forward-thinking outcomes. With his real estate background, he brings insight into the emotional and financial complexities of property negotiations, offering steady guidance every step of the way.
FAQs
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Mediation is a voluntary process and all parties must be willing to participate in mediation. No one can be forced to attend a Mediation.
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Absolutely! Either the parent(s) / guardian (s) or the teenager can start the process.
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The process is a little bit different. The initial one-hour intake consultation will always be for the adolescent first and following that, an initial intake consultation will be held with the parent(s)/guardian(s). The length of the joint mediation session may also vary depending on the circumstances and individual needs of the family members. This will be discussed with each party at the initial intake consultations and then determined by the Mediator and communicated to the parties prior to booking in the joint mediation session.
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Parent and Adolescent Mediation is a great option and works well for a lot of families, however, not all. In the initial intake consultations, the Mediator will make an assessment about whether or not Parent and Adolescent Mediation is appropriate in your situation. The Mediator will be able to make referrals to other services if it is not.
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A lot! Chloe has been working with young people professionally for 20 years and counting. Her experience working with families and teenagers in particular has been facilitated in schools, drug and alcohol rehabilitation, in private practice and voluntarily across various community groups and charities. She has formal qualifications and has previously worked with young people in the professional capacity of being a Chaplain, Youth Worker, Counsellor, Psychotherapist, and Public Speaker. Chloe is now dedicating her time professionally to working as a Facilitative Mediator and growing Halo Journey with the aim of being a leader of choice across Australia in Professional People Helping.
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All children who access services at Halo Journey have a right to feel and be safe. The welfare of the children in our care will always be our first priority and we have a zero-tolerance approach to child abuse and harm. We aim to create a child safe and child-friendly online environment where children feel safe. Find out more about our commitment to child safety and wellbeing here.
Wondering about something?
We get it - there’s a lot to take in! We’ve rounded up the questions people ask us most or give us a call - we’re always happy to help!
The Halo Experience
We’re so grateful for the amazing feedback from our clients. Every single response we’ve received so far has given Halo Journey a 10/10 for “Very likely to recommend”, and our practitioners have scored 9–10/10 across the board from clients who’d happily recommend them to people they care about.
It’s a real reminder of why we do what we do — to make a positive difference, one journey at a time.
Life Coaching Client - Male, 40s, Victoria
“Lisa is brilliant - I look forward to an ongoing relationship working with her. thank you”
Counselling & Psychotherapy Client - Female, 20s, Western Australia
“so easy to talk to, quick response and was able to get me in and fulfil my needs straight away. very lovely. ”
Young Child Counselling Client - Male, pre-teen, Victoria
“It’s great! I REALLY like Joanna”
Counselling & Psychotherapy Client - Female, 30s, New South Wales
“I am so grateful that I found Halo Journey and Charlie when I did. They have helped me navigate experiences I could never have managed alone, and I honestly can’t believe where I am today because of their support.
Charlie is the most thoughtful and kind therapist I’ve ever had. I feel completely safe sharing even the darkest, hardest parts of myself with them. They help me untangle my thoughts and feelings, and empower me to understand myself with more compassion and clarity. I’m genuinely amazed at the growth I feel like I’ve experienced, and I feel so much more confident in being able to manage the hard things life throws my way.
I genuinely couldn’t recommend Halo Journey and Charlie enough — they’ve made such a profound difference in my life. ”
Couple’s Counselling Client - Female, 30s, Victoria
“Charlie was a great therapist and I found our sessions extremely helpful and got more out of couples therapy than anticipated.”
Get in touch
Whether you’re ready to book or just want to learn more, we’re only a message away
Email: info@halojourney.com.au
Phone: +61 414 975 728
Monday to Sunday 7 days a week 8:00am - 10:00pm (AEST)
Supporting Australia-wide, wherever you are