Resolution,
the Halo Journey Way
So…Why Mediation?
-
Empowering and Stress-Free
Parties maintain control, deciding what’s discussed and whether to agree to terms, avoiding courtroom stress and third-party decision-making. Mediation is voluntary, allowing participants to opt-out at any time if it’s no longer helpful.
-
Cost-Effective and Convenient
An affordable alternative to legal battles, eliminating travel time and expensive court costs. Flexible scheduling, including evenings and weekends, makes it easy to fit into your life.
-
Confidential and Neutral
The process is completely confidential and cannot be used in court if unresolved. Mediators are unbiased, impartial, and ensure that unequal dynamics between parties don’t impact outcomes.
-
Facilitating Better Futures
Encourages open, effective communication and can even improve future interactions. A respectful, adaptable approach accommodates diverse conflicts, with the option for helpful referrals to legal, financial, and mental health resources if needed.
The Halo Mediation Process
A step-by-step guide of what to expect - served with calm, care, and clarity
Step 1 - A friendly first chat
Let’s start with a free 10-minute call. It’s simply a chance to see if our approach to mediation feels right for you. After our chat, we’ll send you a helpful info booklet - packed with everything you need to feel confident, informed and ready to begin your journey.
Step 2 - Getting To Know You
Book a one hour online consultation with one of our friendly, experienced mediators. This is your chance to share what’s been happening and learn how the process works - in a calm, supportive space.
Step 3 - Invitations & Introductions
We’ll send a formal invitation to mediation to the other party and provide both of you with an agreement to mediate. This ensures everyone understands the process and feels comfortable before we begin.
Step 4 - Getting ready on both sides
The other party will have their own one hour intake session to share their story and prepare for the joint meeting. Our goal is to make sure everyone comes to the table feeling heard and supported.
Step 5 - The joint session
We’ll coordinate a three-hour online mediation session at a time that works best for everyone. If extra sessions are needed, we’ll help organise those too. Payment can be made at the time of booking, or before each individual session.
Step 6 - Moving Forward
If an agreement is reached, we’ll prepare a written summary within 24 hours for both parties to sign, so you can move forward for the next chapter of your journey.
Finding the right guide makes all the difference
At Halo Journey, our accredited mediators are here to help you talk things through with calm, clarity, and care. With real-world experience and a people-first approach, Chloe and Nathan bring more than just qualifications — they bring heart. They’re here to listen, guide, and help you find a way forward that feels fair for everyone.
-
Chloe is an accredited mediator with over 20 years in professional people-helping roles, and it shows in everything she does. With her calm energy and caring nature, Chloe creates a space where people feel safe to talk things through - no pressure, just real support. She’s passionate about helping people find clarity in the middle of life’s messier moments, and she brings a gentle confidence to every conversation. At Halo Journey, Chloe’s all about making things feel human, hopeful, and just that little bit lighter.
-
Nathan is an accredited mediator, Family Dispute Resolution Practitioner, and seasoned estate agent who brings a unique blend of experience to help individuals and families navigate life’s trickier moments with clarity and confidence.Whether supporting clients through family law matters, property settlements, or those hard-to-have conversations, Nathan approaches each mediation with calm, focus, and a deep commitment to practical, forward-thinking outcomes. With his real estate background, he brings insight into the emotional and financial complexities of property negotiations, offering steady guidance every step of the way.
The Halo Experience
We’re so grateful for the amazing feedback from our clients. Every single response we’ve received so far has given Halo Journey a 10/10 for “Very likely to recommend”, and our practitioners have scored 9–10/10 across the board from clients who’d happily recommend them to people they care about.
It’s a real reminder of why we do what we do — to make a positive difference, one journey at a time.
Life Coaching Client - Male, 40s, Victoria
“Lisa is brilliant - I look forward to an ongoing relationship working with her. thank you”
Counselling & Psychotherapy Client - Female, 20s, Western Australia
“so easy to talk to, quick response and was able to get me in and fulfil my needs straight away. very lovely. ”
Young Child Counselling Client - Male, pre-teen, Victoria
“It’s great! I REALLY like Joanna”
Counselling & Psychotherapy Client - Female, 30s, New South Wales
“I am so grateful that I found Halo Journey and Charlie when I did. They have helped me navigate experiences I could never have managed alone, and I honestly can’t believe where I am today because of their support.
Charlie is the most thoughtful and kind therapist I’ve ever had. I feel completely safe sharing even the darkest, hardest parts of myself with them. They help me untangle my thoughts and feelings, and empower me to understand myself with more compassion and clarity. I’m genuinely amazed at the growth I feel like I’ve experienced, and I feel so much more confident in being able to manage the hard things life throws my way.
I genuinely couldn’t recommend Halo Journey and Charlie enough — they’ve made such a profound difference in my life. ”
Couple’s Counselling Client - Female, 30s, Victoria
“Charlie was a great therapist and I found our sessions extremely helpful and got more out of couples therapy than anticipated.”
Get in touch
Whether you’re ready to book or just want to learn more, we’re only a message away
Email: info@halojourney.com.au
Phone: +61 414 975 728
Monday to Sunday 7 days a week 8:00am - 10:00pm (AEST)
Supporting Australia-wide, wherever you are